Frequently Asked Questions for Space Owners

Fill out our quick form HERE to share your space details, photos, and availability. It takes less than 5 minutes.

Once submitted:

• Our team will review your information
• We’ll create a draft listing for you
• You’ll get a chance to review and approve it before it goes live

No account needed—just the form. By submitting, you agree to PopHub’s Terms and Conditions.

Absolutely not! Our platform is designed to cut costs and deliver meaningful service. A Booking fee of 20% (of the gross rent paid) will only be incurred once a successful tenant has been sourced. Secure payments will be offered on all booking charges.

You will be assigned a personal concierge who will contact you on a regular basis and be your point of call at all times. When your personal concierge isn’t available we have a 24-hour concierge available at all times.

Contact your personal concierge at any time to notify them of changes to dates available

Inform your personal concierge of when you would like to start leasing your property long-term. We can then assess your options of retaining the current tenant, or forward you onto a real estate provider to assist you further.

Great news! Your pophub concierge will contact you and advise of the next steps.

During the listing process you will need to provide your bank account for payments. Payments will be made weekly/fortnightly/monthly depending on the pop-up term into your allocated account.

Either through PopHub’s preferred insurance agency or through their own provider. Your listing will outline the parameters of the insurance required.

A Featured Listing is part of our Boost package. It helps your space stand out and get seen by more serious tenants.

To be eligible, make sure your listing has:

• Complete details, including clear pricing (daily, weekly, or monthly)
• At least 4 high-quality photos that show off the space
• Prompt replies to PopHub, so we can respond quickly to tenant enquiries
• Your payment information set up to receive bookings smoothly

What’s included in a Boost?

• Featured placement on PopHub’s homepage (1,000+ weekly visitors)
• Newsletter spotlight (sent to 3,000+ brands)
• Custom social media promotion across our network

FAQs

• How much does it cost? $200 per month for 3 months
• Can I cancel? No, the Boost runs for the full 3-month term
• When do I pay? Upfront payment is required to confirm your Boost
• Don’t have a listing yet? No problem — List your space and we’ll help you get started

PopHub will securely hold all security deposits throughout the duration of the tenancy. This will be released back to the tenant at termination, assuming that the property has been well-maintained, and after gaining your written consent.

If there is damage to the property, PopHub will assess the costings incurred, and the security deposit may not be returned to the tenant.

Once you have applied to rent your space, our experts will determine a suitable rate based on the current rental market and the location, size, and condition of the property. This will be discussed with you, the landlord, before the listing goes live on pophub.com.au.

Notify your personal landlord concierge if you are unsatisfied with the price of your space.

A service fee of 20% will be incurred once a successful tenant has been placed. This fee will be calculated on the total amount of rental income paid. Additional payments for rent extensions will also be incurred at 20%.

If you’re not the owner of the space that you want to list, you should look at your lease to determine if you’re permitted to rent out the space. In many cases, the lease will require you to get written permission from your landlord. Keep in mind, you are responsible for ensuring that by renting your space through PopHub, you are not violating the terms of your lease.